Privacy Policy

Privacy Policy

Effective Date: August 15, 2026

1. Introduction & Overview

At Hotel Akbar Sonmarg (operated by the Reshu Boktoo / RBS Family), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our official website (akbarsonamarg.com), submit reservation inquiries, communicate with our booking managers, or stay at our property in Sonmarg, Ganderbal District, Jammu & Kashmir.

By accessing our website or providing information during reservation inquiries, you consent to the data practices described in this policy.

2. Information We Collect

To process your hotel bookings, coordinate arrival logistics in high-altitude mountain zones, and comply with legal requirements, we collect the following types of information:

A. Reservation & Contact Information

  • Personal Details: Full name, title, residential address, telephone number, mobile number, and email address.
  • Booking Preferences: Arrival and departure dates, room category choices (Deluxe Single Room, Deluxe Cozy Double, Executive Glacier View Suite, Royal Family Suite), dietary requirements (e.g., Pure Vegetarian, Jain without onion/garlic, or Kashmiri Wazwan preferences), extra bed requests, and arrival notes.

B. Mandatory Identity & Government Compliance Data

Under government statutory regulations issued by the Ministry of Tourism (Govt. of India), Jammu & Kashmir Tourism Department, and the local Police Commissionerate / Foreigners Regional Registration Office (FRRO):

  • Domestic Guests: Valid government-issued photo ID numbers (Aadhaar Card, Passport, or Driving License) for all guests over the age of 18.
  • International Guests: Passport details, valid Indian Visa numbers, arrival port information, and mandatory C-Form registration details.
  • Vehicle Information: Vehicle registration number and driver details for guests arriving via personal or hired transport (required for local Sonmarg traffic and mountain transit permits).

C. Technical & Online Usage Data

  • Website Interaction: IP address, browser type, device type, referring URLs, pages viewed, and session duration captured via standard website analytics.

3. How We Use Your Information

We collect and utilize your data strictly for legitimate hospitality and regulatory purposes:

  1. Processing Reservations: To confirm your room bookings, manage deposit transactions, issue official reservation vouchers, and coordinate special guest requests.
  2. Pre-Arrival Communication: To send booking confirmations, share weather advisories (especially during winter 4x4 or summer seasons), coordinate airport transfer shuttles from Srinagar International Airport (105 km away), and assist with arrival planning.
  3. Statutory Compliance: To register guest logs with local law enforcement and tourism authorities in Ganderbal / Sonmarg as mandated by Jammu & Kashmir state regulations.
  4. Improving Guest Experience: To remember your room and dietary preferences for future visits across RBS Family hospitality properties.

4. Protection & Non-Disclosure of Data

We treat your personal information with strict confidentiality:

  • No Commercial Sale or Renting: We do NOT sell, rent, trade, or leak your personal contact details, email addresses, or booking history to third-party marketing companies or data brokers.
  • Strict Access Control: Access to guest records is restricted solely to authorized booking managers and reception staff at Hotel Akbar Sonmarg.
  • Service Provider Sharing: We share limited information only with trusted service partners directly involved in fulfilling your stay (e.g., transport drivers arranged for airport transfers or secure payment gateway processors).

5. Website Security & Cookies

Our website employs industry-standard SSL (Secure Sockets Layer) encryption to protect data transmitted during online booking inquiries.

  • Cookies: Our website uses essential session cookies to enhance navigation and remember form entries. You may disable cookies in your web browser settings, though certain interactive features of the site may be affected.
  • Third-Party Links: Our site may contain links to social media channels (Instagram, Facebook) or external map services (Google Maps). We are not responsible for the privacy practices of external third-party sites.

6. Data Retention

We retain guest personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or statutory reporting requirements mandated by Jammu & Kashmir authorities.

7. Contact Details for Privacy Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or wish to update your contact preferences, please contact our reservation desk:

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